FAQ's

Each membership account can be used for one facility, program location, or household only. If a facility has multiple levels of care on site, access may be shared by all (e.g. a facility has both Assisted Living and Memory Care located at the same address). An account may not be used or shared by multiple facilities or individuals (e.g. communities having the same parent or corporate company). Each group/community location must have their own account. We do have corporate discounts available!

Absolutely! No planning or previous musical skills are required, unless you would like to print out song lyrics to have physically in hand. Access videos anytime, anywhere from any smart TV or device. Gather participant(s) and press play. If you ever need assistance with a program, simply email [email protected].

If you are not able to complete the membership sign-up process online or need further approval from your team/managers, email [email protected] to set up your membership directly with a Bridgetown team member.

Click here to login or go to our website and click ‘Member Login’ at the top.

Please use the ‘Forgot Password’ link on the login screen.

First, check your email’s junk or SPAM folder. If it’s not there, you mistyped your address or entered a different address than what was used to create your account. If you no longer have access to the email you originally used, please send an email to [email protected].

Yes, membership payments renew automatically whether you have purchased month-to-month, 6-month, or 12-month access. You are welcome to cancel any time, and your access will continue through the length of membership for which you have paid. There is no fee to cancel.

Yes! We have gift-a-membership options available for both individuals and communities. Please email [email protected] and we’ll help you set it up.

The website is compatible for all major internet browsers on both Mac and Windows computers. The website also features mobile scaling, which allows you to easily use it on most every portable or mobile device.

Consumer-level internet speeds are plenty capable to use the site, as well as most mobile connections. The Monthly Live Sessions may require a more stable internet connection than other parts of the site.

If you haven't already, please try a different web browser for better results.

When trying to watch a video, try switching to “Auto” in the quality menu (the default) by using the gear icon in the lower right-hand corner of the video player. If “Auto” is not available, switch to one of the lower quality options.

When you first log in, you’ll be in the Member Area. At the top in the blue bar, you’ll see the new content announcement. Below that is the Member Toolbox button. Click this to access the Member Toolbox where you’ll find valuable member resources. Just below the welcome message, you’ll see several Video Collections. Click on these to access video sessions. It’s helpful to click around to explore the member area and video library and to see all that’s available to you!

The video player includes several neat features to know about. Moving from left to right and focusing on the bottom of the screen, you’ll first see the play/pause button, slider bar and volume control. After that, the gear icon can be clicked to adjust video speed and the video quality. We recommend setting the quality to Auto; however, if you have slower-loading internet speeds, try a lower quality setting. Next is the screen mirroring or AirPlay option, which is very handy for having videos play on a smart TV. Finally, you’ll see the full screen button which can be clicked to make videos full screen. Simply click it again to make videos smaller.

To access member resources, click on the Member Toolbox button just below the new content announcement in the blue bar. We encourage you to explore this area to see what’s available to you as a member. It includes Live Session info and a registration button, a link to our Members-Only Facebook group (we encourage you to join!), program tips, past live session recordings, and more!

Yes, you can cancel any time. Your access will continue through the length of membership for which you have paid. There is no fee to cancel.

We typically do not issue refunds or partial refunds. When you sign up for a membership, you agree to the Terms of Service.

Click here to read our Terms of Service and Privacy Policy.

Yes! We offer discounted membership rates for companies purchasing 10+ memberships. Contact us here to find out if you qualify for a discount.

Yes, we have a pay-by-check option. Simply select the membership option you'd like, then click "To sign up with our pay-by-check option, click here" and complete the sign up form. Once submitted, you will receive immediate access to your membership account. Your invoice will be emailed to you in 1-2 business days. The applicable Membership Fee applies.

We are unable to accept checks from members outside the USA.

Yes, your membership begins immediately after a successful payment is processed.

We accept payment by credit/debit card or by check. 

All taxes and fees included.

When you enter your card information on my site, our website stores nothing. Your payment info is actually being processed by the largest and most secure payment processing companies in the world used by virtually all trusted online retailers. 

Yes, emailed receipts will be sent after each billing for transactions by card. Emailed invoices will be sent for payment by check.

Not only is this site my full-time job, it’s my passion!

Yes! It’s my joy and honor to read and respond to your emails.

I started playing piano when I was 8, guitar when I was 10, and singing in high school. I love trying out new instruments and have played at least half a dozen other instruments off and on since high school. Music is so fun!

I became board-certified as a music therapist in 2013.

Definitely guitar. There is something so soothing about it. I fell in love with it from the start.

Spending time with friends and family is at the top of the list. I love being outdoors, particularly walking, hiking, and going to the beach. I also enjoy traveling both domestically and internationally. I’ve been to over half the states in the U.S. and 14 countries around the world. My husband and I love serving others any way we can, and we recently started a nonprofit called 501 Collective. I am a helper at heart.